Do you live* in the State of Maryland? Fast track your career with our exciting Store Leader Apprenticeship program!

Are you ready to build a rewarding career and take on a leadership role in a dynamic and growing company? Our Store Leader Apprenticeship program offers hands-on training, related training instruction with certifications, mentorship from seasoned professionals, and a clear path to career advancement. As a Store Leader, you'll shape the future of our store, lead a dedicated team, and drive exceptional customer experiences. Join us, fast-track your career, and become a vital part of our leadership team, where your passion and commitment will be recognized and rewarded!

The Store Leader is responsible for the overall store operations. This person will maximize store profitability by building a great management team and ensuring that our procedures are always followed. They have full oversight of hiring, training and ordering for their location.

This job contributes to Royal Farms success by leading a team of Associates to create and maintain a positive experience for our customers. The Store Leader is required to regularly and customarily exercise discretion in managing the overall operation of the store. A substantial portion of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. Candidates will be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.

The typical workweek for this position is anticipated to be approximately 50 hours, reflecting the standard demands of the role. However, we believe in recognizing and rewarding effective leadership and operational excellence. Therefore, the actual hours required may vary based on the successful management of key metrics such as labor demand optimization and completion of all administrative leadership functions. This flexibility allows our store leaders to operate efficiently, contributing to above-average performance levels as indicated by audits, sales reports, and other performance metrics

General Duties:
• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service)
• Adhere to the execution of established Royal Farms rules, policies, procedures, and systems
• Support and follow all safety and loss prevention initiatives
• Assemble an effective retail team through recruiting, training, and development.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals.
• Develop a strong management team through succession planning using the internal promotion process
• Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and “just-in-time” replenishment
• Monitor and analyze business processes and results to profitably achieve Royal Farms goals
• Adhere to company policy for checking in external and internal vendors
• Ensure the proper execution of all Royal Farms marketing programs
• Connect with the community in which we operate to establish positive relationships
• Provide leadership to their retail team members that ensures a pleasant customer service experience
• Ensures adherence to applicable wage and hour laws for nonexempt Associates and minors.
• Conduct meetings with retail team members and encourage on-going open communication, feedback and follow-up
• Communicates clearly, concisely and accurately to ensure effective store operations.
• Resolution oriented in all Employee Relations activities
• Recognize employees that adhere to the company’s standards
• Ensure the compliance of Royal Farms’ policies, procedures, and systems (people, safety, assets, cash, etc.)
• Complete other tasks as assigned
• Organized
• Motivated
• Ability to multi-task
• Teamwork
• Open availability
• Outstanding customer service skills
• Follows rules and procedures
• High school diploma or GED is preferred
• Be at least 18 years old
• Must be able to travel as required
• Must be available to work all shifts, weekends, and holidays based on business needs.
• Be able to lift and carry 50 lbs.
• The ideal candidate for the Store Leader position will:
• Have consistently demonstrated strong leadership skills
• Possess strong written, verbal, and interpersonal communication skills
• Possess strong supervisory and organizational skills
• Utilize basic business math and accounting skills, computer skills, and strong analytical and decision-making skills.
• Food Safety Certification preferred
*Apprentices must reside in the state of Maryland; work location can be elsewhere

Overview:
The Store Leader Apprenticeship program is a one-year training program and is competency-based. This program combines hands-on experience with related instruction under the guidance and supervision of Certified Trainers. You will progress through each level and receive progressive promotions and wage increases. You will graduate from the program with the official title of Store Leader and a salary of at least $63,000.